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We are at your service.


Regarding the price

  1. Scale price:
    For each product in our shop we offer 7 quantity-dependent price groups.
  2. Price inquiry for larger quantity units or standing order:
    Please ask for an offer for prices in case of larger orders (more than double of the quantity as stated in price group No. 7) or for orders on a regular basis.

Regarding the order

  1. Offer for customer-internal approval:
    Offers can be created and saved in your customer account for customer-internal approval processes and are valid for 15 calendar days
  2. Find products:
    • Via search function:
      You can either search for the desired product name directly or by entering the name of a comparable competitive product (Cross Reference Alternative).
    • Via product characteristics:
      You can find the desired product by choosing the technical characteristics (topology/voltage/power/design) after selecting a product group.
  3. Place an order:
    Log-in > choose product > define order quantity > put the product(s) “in your shopping cart“ > state desired delivery date > check shipping address > choose payment method and currency > confirm GTC > complete order.
  4. Order history:
    Here you receive more information, including delivery status / tracking status / invoice.
  5. Cancel your order:
    A statutory right to withdraw from the contract does not exist. Please refer to our General Terms and Conditions. Cancellations are possible in individual cases only. For more information please contact .

Regarding Payment

  1. Payment methods:
    One of the following payment methods can be chosen during the order process:
    • Advance payment on the basis of proforma invoice
      Complete order processing immediately after confirmation of payment.
    • Payment against invoice
      is possible for customers ordering on a regular basis.
      Invoice is enclosed to the consignment (sent by email in advance)
      Payment is due within 30 calendar days net.
  2. Accepted currencies:
    EURO and USD are accepted currencies for payment.
  3. Proforma invoice / invoice:
    Following every completion of an order a proforma invoice is sent via email. The original invoice is sent by email in advance and is also enclosed to the product shipment.

Regarding shipment

  1. Terms of delivery:
    All deliveries are carried out as "door-to-door" express deliveries with DAP (Delivered At Place) pursuant to Incoterms 2010.
  2. Delivery time:
    • The delivery time for products in stock breaks down to delivery time itself (3 working days) and transit time (worldwide approx. 8 working days).
    • Where order quantities exceed the storage capacity, delivery time breaks down to of time of production and shipping time.
  3. Different shipping address:
    In the ordering process you have the possibility to enter a shipping address which is different from the invoice address or you can simply state it in "My user account" .
  4. Wrong shipping address:
    If the shipping address which was specified in the order process was not stated correctly, please contact as soon as possible.
  5. Complete or partial deliveries:
    As a rule the complete order will be delivered at the earliest possible date. Partial deliveries are possible at the request of the customer. Concerning this, please state the desired delivery dates in the order process.
  6. Tracking of shipment:
    Once your consignment has been dispatched in Hong Kong, you will receive an email containing the necessary information to track your order.

Regarding complaints

  1. Complaint handling process:
    Please fill in the customer complaint form as thoroughly as possible. If necessary you can add ancillary information.
  2. Transport damage:
    In case of transport damage please note this on the delivery note upon receipt of the goods before it is signed.
    Following this, please fill in the customer complaint form.
  3. Delivery of the wrong goods:
    Please fill in the customer complaint form. You will then receive the right products as quickly as possible.
  4. Technical failure:
    Please fill in the customer complaint form.
    If a technical failure analysis is required, you will receive an error analysis report (8D report) in English following the examination of your complaint form.